Last Updated: August 10, 2026
Applicable Regions: United Kingdom & United States

Welcome to Vetabook. These Terms & Conditions ("Terms") govern your use of our website and the purchase of products from Vetabook.

By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. About Us

Vetabook is an online retailer specialising in medical and professional books.

Business Name: Vetabook

Email: support@vetabook.shop

Phone: +44 7449 777376

Address:
11 Haycliffe Ave
Bradford, BD7 4HY
United Kingdom

2. Eligibility

By using our website or placing an order, you confirm that:

• You are at least 18 years old or have permission from a parent or legal guardian where permitted.

• The information you provide is accurate and complete.

• You are legally capable of entering into a binding agreement.

3. Products

We make reasonable efforts to ensure that product descriptions, images, specifications, availability, and prices displayed on our website are accurate.

However:

• Product images may be for illustrative purposes.

• Book covers may vary between print editions or printings.

• Colours may appear differently depending on your device or screen settings.

• Publishers may make changes to book covers, layouts, specifications, or editions.

• Product availability may change without prior notice.

Where an edition or version of a book is specifically stated on the product page, we will make reasonable efforts to supply the stated edition or version.

4. Pricing and Currency

Prices displayed on our website are generally shown in British Pounds (GBP) unless otherwise indicated at checkout.

Prices may change without prior notice.

The applicable price for an order is the price displayed at the time the order is placed, subject to correction of obvious pricing errors.

If an obvious pricing or listing error affects an order, we may contact you to confirm whether you wish to proceed at the correct price. If the order is cancelled because of an error and payment has already been taken, the applicable amount will be refunded.

Any applicable taxes, duties, or other charges will be handled or displayed in accordance with applicable law and the checkout information provided for the order.

5. Orders

After placing an order, you will receive an order confirmation email acknowledging that we have received your order.

An order confirmation does not necessarily mean that the order has been accepted or dispatched.

We may refuse or cancel an order where:

• A product is unavailable.

• An obvious pricing or listing error has occurred.

• Fraudulent or unauthorised activity is suspected.

• Payment cannot be successfully processed or verified.

• The order information is incomplete or inaccurate.

• We are unable to fulfil the order for reasons outside our reasonable control.

If an order is cancelled after payment has been successfully processed, we will issue an appropriate refund to the original payment method.

6. Payments

We accept the payment methods displayed during checkout.

Payments are processed securely through third-party payment providers.

Vetabook does not store complete credit or debit card details on its servers.

You are responsible for providing accurate payment and billing information and for ensuring that you are authorised to use the payment method provided.

7. Shipping

Orders are normally processed within 1–2 business days, Monday through Friday, excluding public holidays.

Estimated delivery times after dispatch are:

• United Kingdom: 2–5 business days

• United States: 5–8 business days

Delivery times are estimates and are not guaranteed delivery dates.

Delivery may be affected by courier delays, weather conditions, public holidays, customs procedures where applicable, peak periods, or other circumstances beyond our reasonable control.

For additional information, please refer to our Shipping Policy.

8. Returns & Refunds

Our Returns & Refunds Policy explains the process for returning eligible products and requesting refunds.

Nothing in these Terms or our Returns & Refunds Policy is intended to limit or exclude any statutory consumer rights that apply to your purchase.

Customers in the United Kingdom and United States may have rights under applicable consumer protection laws, depending on their location and the circumstances of the purchase.

9. Intellectual Property

Unless otherwise stated, all content available on this website, including:

• Logos

• Branding

• Graphics

• Product descriptions

• Website design

• Text

• Images

• Icons

• Other website materials

is owned by Vetabook or its licensors and may be protected by applicable intellectual property laws.

You may access and use the website for personal and lawful shopping purposes.

You may not copy, reproduce, modify, distribute, republish, or commercially exploit website content without our prior written permission, except where permitted by applicable law.

10. Acceptable Use

You agree not to:

• Use the website for unlawful or fraudulent purposes.

• Attempt to gain unauthorised access to our website, systems, or accounts.

• Interfere with or disrupt website functionality.

• Introduce viruses, malware, or other harmful software.

• Attempt to bypass website security measures.

• Use automated tools to scrape, copy, or reproduce website content without permission.

• Use our website in a way that could damage, disable, overburden, or impair our services.

11. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.

We may temporarily suspend or modify website functionality for maintenance, security, updates, or other operational reasons.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Vetabook will not be responsible for indirect or consequential losses arising from your use of the website or products.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, or for death or personal injury caused by negligence.

Nothing in these Terms affects any statutory consumer rights that cannot legally be excluded or restricted.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that personal information may be processed as described in our Privacy Policy and in accordance with applicable privacy laws.

14. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment, shipping, analytics, advertising, and technology providers.

Third-party websites and services may operate under their own terms and privacy policies.

Vetabook is not responsible for the content, availability, security, or privacy practices of independent third-party websites.

15. Events Outside Our Control

We will not be responsible for delays or failures to perform our obligations where the delay or failure results from circumstances beyond our reasonable control.

These circumstances may include natural disasters, severe weather, transportation disruptions, strikes, government actions, technical failures, widespread service outages, or other events that could not reasonably have been prevented.

Where possible, we will take reasonable steps to minimise the impact of such events.

16. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

Changes will apply from the date they are published, except where applicable law requires otherwise.

17. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, unless applicable consumer protection laws in your country or state provide otherwise.

For customers in the United States, mandatory consumer protection laws that apply to the customer's purchase will not be excluded by these Terms.

Any disputes will be handled by the courts that have appropriate jurisdiction under applicable law.

18. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Vetabook

Email: support@vetabook.shop

Phone: +44 7449 777376

Address:
11 Haycliffe Ave
Bradford, BD7 4HY
United Kingdom