Last Updated: July 8, 2026
At Vetabook ("we", "our", or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you visit our website or place an order, we may collect the following information:
Personal Information
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Full name
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Billing and shipping address
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Email address
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Telephone number
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Payment information (processed securely by our payment providers; we do not store your full payment card details)
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Order history
Automatically Collected Information
We may automatically collect certain technical information, including:
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IP address
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Browser type
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Device information
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Operating system
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Pages visited
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Time spent on our website
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Referral website
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Cookies and similar technologies
How We Use Your Information
We use your information to:
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Process and fulfil your orders
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Deliver purchased products
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Provide customer support
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Respond to enquiries
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Send order confirmations and shipping updates
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Improve our website and customer experience
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Prevent fraud and enhance website security
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Comply with legal obligations
With your consent where required, we may also send promotional emails about new products, offers, or updates. You can unsubscribe at any time.
Payment Security
Payments are processed securely through trusted third-party payment providers. Vetabook does not store your complete credit or debit card information on our servers.
Cookies
Our website uses cookies and similar technologies to:
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Keep your shopping cart active
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Remember your preferences
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Improve website performance
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Analyse website traffic
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Enhance your shopping experience
You can control or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.
Sharing Your Information
We only share your information when necessary to operate our business.
This may include:
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Shipping and delivery partners
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Payment processors
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Website hosting and technology providers
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Analytics providers
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Professional advisers where required
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Government or regulatory authorities when legally required
We do not sell or rent your personal information to third parties.
Data Retention
We retain your personal information only for as long as necessary to:
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Complete your orders
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Provide customer support
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Meet accounting and tax obligations
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Resolve disputes
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Comply with applicable laws
When your information is no longer required, it is securely deleted or anonymised.
Your Privacy Rights
Depending on applicable law, you may have the right to:
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Access your personal information
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Correct inaccurate information
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Request deletion of your information
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Restrict certain processing
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Object to certain processing activities
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Request a copy of your personal data where applicable
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Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us using the details below.
Data Security
We use appropriate technical and organisational measures to help protect your personal information against unauthorised access, loss, misuse, disclosure, or alteration.
While no online service can guarantee absolute security, we continually work to safeguard your information using industry-standard practices.
Third-Party Services
Our website may contain links to third-party websites or use third-party services to process payments, provide shipping, or analyse website performance.
These third parties have their own privacy policies, and Vetabook is not responsible for their privacy practices.
Children's Privacy
Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.
If we become aware that personal information from a child has been collected, we will take appropriate steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality.
Any updates will be published on this page with a revised "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Vetabook
Email: Support@vetabook.shop
Phone: +44 7449 777376
Address:
11 Haycliffe Ave
Bradford, BD7 4HY
United Kingdom