Privacy Policy

Last Updated: August 10, 2026
Applicable Regions: United Kingdom & United States

At Vetabook ("we", "our", or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, create an account, or make a purchase from us.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

When you visit our website, create an account, or place an order, we may collect the following information.

Personal Information

Depending on how you use our website, this may include:

• Full name

• Billing and shipping address

• Email address

• Telephone number

• Payment and transaction information

• Order history

• Account information, where applicable

• Information you provide when contacting our customer support team

Payment card details are processed by our third-party payment providers. We do not store complete credit or debit card numbers on our servers.

Automatically Collected Information

When you use our website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Date and time of visits

• Referral website

• Cookies and similar technologies

• Website usage and interaction information

How We Use Your Information

We may use your information to:

• Process and fulfil orders

• Process payments

• Deliver purchased products

• Provide customer support

• Respond to enquiries

• Send order confirmations and shipping updates

• Manage customer accounts, where applicable

• Improve our website, products, and customer experience

• Detect and prevent fraud, abuse, and security threats

• Maintain website security

• Analyse website performance and usage

• Comply with applicable legal and regulatory obligations

• Resolve disputes and enforce our terms and policies

Where required by applicable law, we will obtain your consent before using your information for certain marketing activities.

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication or by contacting us.

Legal Bases for Processing

Where applicable, we process personal information on the basis of one or more of the following:

• Performing a contract with you, such as processing and delivering your order

• Complying with legal obligations

• Our legitimate business interests, such as fraud prevention, website security, and improving our services

• Your consent, where consent is required by applicable law

Payment Security

Payments are processed securely through trusted third-party payment providers.

Vetabook does not store complete credit or debit card information on our servers. Payment providers may collect and process payment information in accordance with their own privacy policies and applicable security requirements.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

• Keep your shopping cart active

• Remember your preferences

• Maintain website functionality

• Improve website performance

• Analyse website traffic and usage

• Improve the shopping experience

• Support relevant advertising and marketing activities, where applicable

You can manage or disable cookies through your browser settings and, where provided, our cookie preferences tools.

Please note that disabling certain cookies may affect the functionality of parts of our website.

Sharing Your Information

We may share personal information with trusted third parties when reasonably necessary to operate our business and provide our services.

These parties may include:

• Payment processors

• Shipping and delivery providers

• Website hosting providers

• E-commerce and technology service providers

• Analytics and advertising providers

• Customer support service providers

• Professional advisers

• Fraud prevention and security providers

• Government authorities, regulators, or law enforcement where legally required

We do not sell or rent your personal information.

Where third-party service providers process information on our behalf, we take reasonable steps to require them to handle the information appropriately and in accordance with applicable requirements.

International Data Transfers

Because we operate online and may use service providers located in different countries, your personal information may be processed or stored outside the country in which you live, including in the United Kingdom, United States, European Economic Area, or other jurisdictions.

Where required by applicable law, we take appropriate steps to provide safeguards for international transfers of personal information.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information to:

• Complete and document transactions

• Provide customer support

• Maintain business and accounting records

• Meet tax and legal obligations

• Prevent fraud and abuse

• Resolve disputes

• Enforce agreements

• Comply with applicable laws and regulations

When personal information is no longer required, we will take reasonable steps to securely delete, anonymise, or otherwise dispose of it, subject to applicable legal retention requirements.

Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• Access personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Request restriction of certain processing

• Object to certain processing activities

• Request a copy of certain personal information

• Withdraw consent where processing is based on consent

• Opt out of certain marketing communications

• Exercise additional rights provided by applicable privacy laws

United Kingdom

If you are located in the United Kingdom, you may have rights under applicable UK data protection and privacy laws, including rights concerning access, correction, deletion, restriction, objection, and data portability, subject to applicable legal conditions and exemptions.

United States

If you are located in the United States, privacy rights may vary depending on the state in which you reside and applicable state or federal law.

Where applicable, you may have additional rights concerning access, deletion, correction, portability, or opting out of certain uses or disclosures of personal information.

To exercise a privacy right, please contact us using the information provided below. We may need to verify your identity before processing certain requests.

Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, disclosure, alteration, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Third-Party Services and Links

Our website may use third-party services or contain links to third-party websites.

These may include services for:

• Payment processing

• Shipping and delivery

• Analytics

• Advertising

• Website functionality

• Customer support

Third parties may have their own privacy policies and terms. We encourage you to review their policies before providing information directly to them.

Vetabook is not responsible for the privacy practices of independent third-party websites or services.

Children's Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child in circumstances where it should not have been collected, we will take reasonable steps to delete the information, subject to applicable legal requirements.

Marketing Communications

Where permitted by applicable law, we may send promotional communications about products, offers, or updates.

You can unsubscribe from promotional emails at any time by:

• Using the unsubscribe link included in the email; or

• Contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending important transactional messages, such as order confirmations, shipping updates, or information relating to your purchases.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable legal requirements.

Any updates will be published on this page with a revised "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Vetabook

Email: support@vetabook.shop

Phone: +44 7449 777376

Address:
11 Haycliffe Ave
Bradford, BD7 4HY
United Kingdom