Last Updated: July 8, 2026
Thank you for shopping with Vetabook. We are committed to delivering your order quickly, securely, and efficiently. Please review our shipping policy below.
Order Processing
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Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).
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Once your order has been processed and dispatched, you will receive a confirmation email with shipping details where applicable.
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Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Locations
We currently ship to addresses within the United Kingdom.
If you are located outside the UK and would like to place an order, please contact our customer support team before purchasing.
Estimated Delivery Times
Estimated delivery times after dispatch are:
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Standard UK Delivery: 2–5 business days
Please note that delivery times are estimates and may vary due to courier delays, weather conditions, peak shopping periods, or other circumstances beyond our control.
Shipping Costs
Shipping charges are calculated and displayed at checkout before you complete your purchase.
Any available free shipping promotions will also be shown during checkout.
Order Tracking
Where tracking is available, you will receive tracking information via email once your order has been shipped.
If you have not received your tracking information within a reasonable time, please contact us.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information when placing an order.
If an incorrect or incomplete address is provided, shipping delays or additional delivery charges may occur. Vetabook is not responsible for delays resulting from inaccurate address information supplied by the customer.
Lost or Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact us and we will work with the courier to investigate the issue.
While we will do our best to assist, delivery delays caused by shipping carriers are outside our direct control.
Damaged Deliveries
If your order arrives damaged, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
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Your order number
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A description of the damage
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Clear photographs of the damaged item(s) and packaging
We will assess the situation and arrange a replacement or refund where appropriate.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Vetabook
Email: Support@vetabook.shop
Phone: +44 7449 777376
Address:
11 Haycliffe Ave
Bradford, BD7 4HY
United Kingdom
We appreciate your trust in Vetabook and are committed to providing a reliable and efficient delivery experience.