Last Updated: August 10, 2026
Applicable Regions: United Kingdom & United States
Thank you for shopping with Vetabook. We are committed to providing a reliable, secure, and efficient delivery experience. Please review our shipping policy below.
Order Processing
Orders are normally processed within 1–2 business days, Monday through Friday, excluding public holidays.
Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information where available.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Locations
Vetabook currently ships to addresses within the:
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United Kingdom
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United States
Shipping availability and applicable shipping charges are displayed at checkout based on the delivery address.
Estimated Delivery Times
Estimated delivery times after dispatch are:
| Destination | Estimated Delivery |
|---|---|
| 🇬🇧 United Kingdom | 2–5 business days |
| 🇺🇸 United States | 5–8 business days |
These are estimated delivery times and are not guaranteed delivery dates.
Delivery times may vary due to courier delays, weather conditions, peak shopping periods, customs procedures where applicable, or other circumstances beyond our reasonable control.
Shipping Costs
Shipping charges are calculated and displayed at checkout before you complete your purchase.
Any available free-shipping promotions will be clearly displayed during checkout.
Shipping costs may vary depending on the delivery destination, order size, and shipping method available for the order.
Order Tracking
Where tracking is available, you will receive tracking information by email once your order has been shipped.
If you have not received tracking information within a reasonable period after your order has been dispatched, please contact our customer support team.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an incorrect or incomplete address is provided, delivery delays or additional shipping charges may occur.
Vetabook is not responsible for delays or additional costs resulting from inaccurate or incomplete shipping information supplied by the customer.
Lost or Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please contact us.
We will work with the applicable shipping carrier to investigate the delivery status and assist with resolving the issue.
While we will make reasonable efforts to assist, delays caused by shipping carriers, weather, customs, or other circumstances outside our reasonable control may affect delivery times.
Damaged Deliveries
If your order arrives damaged, please contact us as soon as reasonably possible after delivery.
To help us resolve the issue quickly, please provide:
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Your order number
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A description of the damage
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Clear photographs of the damaged item and packaging
We will review the issue and, where appropriate, arrange a replacement, refund, or another suitable solution in accordance with our Returns & Refund Policy and applicable consumer protection laws.
Delivery Issues
If a package is marked as delivered but you cannot locate it, please contact us as soon as possible.
We may request additional information or work with the shipping carrier to investigate the delivery.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Vetabook
Email: support@vetabook.shop
Phone: +44 7449 777376
Address:
11 Haycliffe Ave
Bradford, BD7 4HY
United Kingdom
We appreciate your trust in Vetabook and are committed to providing a reliable and efficient delivery experience to customers in the United Kingdom and United States.