Effective Date: 10 August 2026
Applicable Regions: United Kingdom & United States
At Vetabook, we are committed to providing a reliable and transparent shopping experience. Please review our Refund & Returns Policy below.
Return Eligibility
You may request a return within 30 calendar days from the date your order is delivered.
To be eligible for a return:
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Items must be unused and in their original condition.
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Original packaging should be intact where reasonably possible.
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The return request must be approved before sending the item back.
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You must provide your order number or other proof of purchase.
Returns sent without prior approval may not be accepted.
This policy applies to orders delivered within the United Kingdom and the United States, subject to applicable consumer protection laws.
How to Request a Return
To request a return, please contact us at:
Please include:
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Your order number
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Your full name
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Reason for the return
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Photos, if the item is damaged, defective, or incorrect
Once your return request is approved, we will provide the appropriate return instructions and return address.
Please do not send an item back before receiving return instructions from our support team.
Return Shipping Costs
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Damaged, defective, or incorrect items: Vetabook will cover reasonable return shipping costs or provide an appropriate solution.
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Change of mind or customer-ordered the wrong item: Return shipping costs are generally the responsibility of the customer, subject to applicable law.
We recommend using a tracked shipping service when returning an item.
Non-Returnable Items
The following items are generally not eligible for return unless they are faulty, damaged, defective, or incorrectly supplied:
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Gift cards, where applicable
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Items marked as final sale
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Books that have been used or damaged after delivery
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Items that are incomplete or missing components due to customer misuse
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Items clearly identified as non-returnable at the time of purchase
Nothing in this section limits any statutory consumer rights that may apply.
Exchanges
Exchanges may be offered for items that are damaged, defective, or incorrectly supplied, subject to availability.
For change-of-mind returns, customers may return the eligible item and place a new order where appropriate.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible after delivery.
Please include:
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Your order number
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A description of the issue
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Clear photographs of the item and its packaging
We will review your request and, where appropriate, arrange a replacement, exchange, or full refund.
If the issue was caused by an error on our part or the item was faulty, damaged, defective, or incorrect, we will provide an appropriate solution in accordance with applicable consumer protection laws.
Refund Processing
Approved refunds are issued to the original payment method used for the purchase.
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Refunds are normally processed within 5–10 business days after the returned item has been received and approved.
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Processing times may vary depending on your bank or payment provider.
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No restocking fees are charged for approved returns.
A refund may be refused where the returned item does not meet the applicable return conditions, subject to your statutory rights.
Order Cancellations
You may contact us to request cancellation of your order before it has been dispatched.
If your order has already been dispatched, you may need to receive the order and follow our returns process.
Cancellation rights may vary depending on your location and applicable consumer protection laws.
Consumer Rights
This policy does not limit or exclude any statutory rights available to customers under applicable consumer protection laws.
For customers in the United Kingdom, applicable consumer rights may provide additional protections concerning faulty, damaged, misdescribed, or unsuitable goods.
For customers in the United States, applicable federal, state, and local consumer protection laws may provide additional rights depending on the customer's location and circumstances.
Where applicable law provides rights that differ from this policy, the applicable legal requirements will apply.
Contact Information
Vetabook
11 Haycliffe Ave
Bradford, BD7 4HY
United Kingdom
Email: support@vetabook.shop
Phone: +44 7449 777376
Policy Updates
This policy may be updated from time to time.
The version published on our website at the time of purchase will apply to your order, subject to any mandatory consumer rights applicable to your purchase.