Refund & Returns Policy

Last Updated: July 8, 2026

At Vetabook, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help. This policy explains your rights and our returns process for physical books purchased through our website.

30-Day Returns

You may return eligible items within 30 days of receiving your order.

To qualify for a return, the item must:

Be unused and in its original condition.
Be returned in its original packaging where possible.
Be free from damage caused after delivery.
Be accompanied by proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned unless they are faulty, damaged, or incorrectly supplied:

Books showing signs of use or damage caused after delivery.
Books with missing pages or components due to customer misuse.
Items damaged after receipt by the customer.
Gift cards (if applicable).

Your statutory rights under UK consumer law are not affected.

Damaged, Faulty or Incorrect Items

If you receive a book that is:

Damaged during delivery,
Faulty,
Defective, or
Different from the item you ordered,

please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

Your order number.
A brief description of the issue.
Clear photographs of the item and its packaging.

Where appropriate, we will offer a replacement, refund, or exchange at no additional cost.

How to Start a Return

To request a return, please contact our customer support team before sending your item back.

Please include:

Your full name.
Order number.
Reason for the return.
Any relevant photographs if the item is damaged or faulty.

Our team will provide return instructions and the appropriate return address if your request is approved.

Return Shipping Costs

If you are returning an item because you changed your mind, you are responsible for the return shipping costs.

If the return is due to our error or because the item is faulty, damaged, or incorrect, Vetabook will cover the reasonable return shipping costs or provide a suitable solution.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a faulty or incorrect item.

Order Cancellations

Orders may be cancelled before they have been dispatched.

If your order has already been shipped, you will need to follow our returns process after receiving the item.

Your Consumer Rights

Nothing in this policy limits or excludes your statutory rights under applicable UK consumer protection laws, including your rights in relation to faulty, damaged, misdescribed, or unfit-for-purpose goods.